Servline Signup – Servline forms

Qualifications

It is the customer’s responsibility to keep his plumbing system in good working order.
No customer shall receive more than one leak adjustment that could incorporate a maximum of two billing cycles during any twelve (12) month period.
In order to qualify for a leak adjustment, the eligible plumbing leak must generate a minimum additional charge of $100.00.

Exclusions

Residential customers who do not have their own water meter.
Premises left or abandoned without reasonable care for the plumbing system.
Leaks on irrigation systems or irrigation lines, leaks in water features such as fountains, etc.
Negligent acts such as leaving water running.
Excess water charges not directly resulting from a qualifying plumbing leak.
Filling of swimming pools or leaks in swimming pools.
Watering of lawns or gardens.

Requirements

The UTILITY shall not be obligated to make adjustments of any bills not submitted for adjustment within Ninety (90) days from the billing date.
Customers must present proof that a leak has been repaired before an adjustment will be made. (ie, copy of invoice for materials or bill from plumber)
In any case where a customer might incur a leak before there is three months of average usage, an adjustment will not be made until they have established three months of average usage.